Help & FAQ
Support
Has the app helped you in any way? We'd love to hear from you. If you need assistance with the app please check the most frequent questions below. If your question is not included, feel free to contact us directly. We would love to hear from you.
Most frequent questions
Using Luci
Can I add multiple Mood Entries per day?
Yes and we recommend it! Add multiple Mood entries per day, Luci will calculate the averages. We recommend to add an entry whenever you feel a strong emotion, and one at the end of the day.
How can I rearrange my Home screen?
On the Home tab, scroll all the way to the bottom and tap the Customize button. You can then drag and drop the cards to reorder them, or tap the red and green icons to toggle cards on or off.
How can I rearrange my Stats screen?
On the Stats tab, scroll all the way to the bottom and tap the Customize button. You can then drag and drop the cards to reorder them, or tap the red and green icons to toggle cards on or off.
Do you support the Apple Watch?
Yes! We do. Once you install Luci on your iPhone, it should be installed on your Apple Watch as well. If this is not the case, please open the Watch app on your iPhone, scroll to the bottom and tap install next to the Luci icon.
Do you have an iOS widget?
Yes! Luci is available as an iOS widget. To add it, press and hold anywhere on your iOS Home Screen, tap the Edit button, then tap Add Widget. Find the Luci widget and drag it onto your Home Screen.
Can I track anything inside Luci other than moods?
Yes! We currently support: emotions, activities, people, locations, nutrition, body, and thoughts. Each category comes with common options that can be turned on or off. And as a Pro user, you can add any items you choose.
I see Mood Scales and other options inside the app. What do they mean?
Mood scales are the visual indicator of your mood, usually a smiley or a number. Mood granularity can be adjusted if you need more or less detail in your mood recordings. You can change either or both at any time without losing any of your journal entries.
Why does Luci track mood from 1 to 10 when most mood trackers only offer 5 options?
Luci is based on research in the field of mental health and psychology, such as the mood scale published by Bipolar UK. Ten options capture a wider range of moods and offer more detail for those who want it. If you prefer a simpler experience, Luci has a convenient toggle to switch to a 1 to 5 scale. You can also go the other way and score your days with a decimal. You can change the scale at any time without losing any data. Read why the scale has to match your range.
Can I remove items from the mood log that I do not want to track?
Yes. You can remove individual items and whole categories you are not interested in. Go to Settings and tap Choose what you track. Tap the cross icon to remove a category, or tap a category to enable or disable individual items. You can also change the order of items or categories by dragging them into place.
Why is an item I selected not appearing in my statistics?
For Luci to calculate the impact of an item, it needs to find at least three occurrences of that item in your journal entries. Tag the item more often and it will show up in your statistics.
How can I track my locations in Luci?
Luci can tie locations to your journal entries in three ways. Tag any location chip in your entry. Use the geotag option to attach location and weather details at the time of writing. Or pin a location to a chip, so the chip is selected automatically whenever you write an entry from that place. Read more about what places do for your mood.
What is a self-reflection topic?
A self-reflection topic is a way to track your thoughts and feelings about a particular subject. Each topic is handmade, with unique eye-opening questions and tidbits to help you grow.
What are Sparks within the app?
Sparks are a virtual currency you can earn by spending time on self-reflection. They can be used to unlock cosmetic items within the app.
Does Luci offer any accessibility features?
Yes. We want Luci to be usable by as many people as possible, so we offer high contrast, VoiceOver support with read labels, reduced motion, dark mode, and larger text options. We also offer machine assisted translations into many languages for readers who can't or prefer not to read English or Dutch. We are always exploring new ways to make Luci available to more people worldwide.
Your data & privacy
Where is my data stored?
By default Luci is local only: everything you write stays on your own device and never leaves it, and your entries are included in your phone's own backup. If you want to use Luci on more than one device, you can turn on optional online sync. Synced data is encrypted in transit and at rest. Either way, your data is never sold, never shared, and never used to train models.
Can I export my data for my therapist?
Exporting data for therapy can be extremely useful, especially when you have long-term mental health data. You can show your therapist the app during your session, or export your data by tapping the export button on the Home tab within the Luci App (top right). Select PDF as your export format.
Can I import my journal from another app?
Yes, you can import your journal from Pixels and Daylio. First, export your data from within Pixels or Daylio. Then, in Luci, go to Settings > Data and tap Import from another app. Select the backup file you just exported to get started.
How can I delete my data?
If you want to explicitly delete data please go to Settings > Privacy and tap Delete my Data
How can I delete my account?
To delete your account, go to Settings (top right), scroll to the Data section, tap Account & Sync, and then tap the Delete Account button.
My data seems to be missing
No problem. Please restore a Luci backup (.luci file) or restore a backup of your iOS or Android device. We recommend making regular backups from within the Luci app. If you have activated Account & Sync (optional) and are a Pro subscriber, please contact us at [email protected].
Subscription & billing
Is my purchase usable by members of my Apple family?
Yes! The subscriptions you purchase are available to members of your Apple family
I bought a subscription on Android or iOS. Can I use it on other platforms too?
Yes! Your subscription works across platforms. Simply log in with the same account on any device and keep using your subscription. To set this up, go to Settings (top right), scroll to the Data section and tap Account & Sync. Just make sure you sign in with the same account you used on the device where you made the purchase.
I bought a subscription and I want to cancel it. How can I do that?
If you want to cancel your subscription, please turn off auto-renewal in your Apple ID subscription settings (Settings > your name > Subscriptions on your iPhone) or in your Google Play account. We are sad to see you go, and we would love to hear what we could have done to keep you on board.
My purchase seems to be missing
We are here to help. First, try to restore your purchase via the banner at the top of the settings screen. If you have Account & Sync enabled, scroll down on the settings screen and find the Restore Purchases option within your account. If neither helps, please contact us at [email protected].
I am from a school or a business. Can I make a bulk purchase?
Yes! We support bulk purchases through the Apple Business Manager app. If you would like a demo or trial of our app, please contact us at [email protected].
Guidance & updates
Is Luci an alternative to healthcare services?
No. Luci is not a replacement for professional healthcare services. It is a tool to help you understand your mood. We do offer the ability to export all or part of your journal to help you communicate with your healthcare provider.
I am in therapy. How can Luci help?
Luci is not a medical service, but you can use it to log your mood, practice CBT (cognitive behavioural therapy) techniques, or keep a journal. Every day you log can contribute to insightful patterns. Luci lets you export all the data for a given period into a printable document to bring to therapy, and you can choose to leave your written journal entries out of that report. Read our introduction to CBT.
How does Luci find the patterns that make me happy?
Luci combines all of your entries on your device, every tag and every happiness score, into one calculation. Using on-device logic it discovers the things that tend to lift your mood and presents them in plain language. For a more detailed analysis, use the Stats tab or export a printable document for a healthcare professional. Learn how to read your patterns each month.
Where do the CBT tips come from?
They are rooted from science and come from professional sources around the world. Rewritten only to fit the contents of the app.
What is the information in the mental health articles based on?
The mental health articles in the app are based on research and evidence-based practices from reputable sources such as the National Institute of Mental Health, the World Health Organization, and other trusted mental health organizations. Tap the Sources and publications button at the bottom of any article in the app to discover more.
What is in the next update?
We are constantly adding new features and content to improve your mental health experience. If you have a feature request please let us know via [email protected] or reach out via social media! See what shipped in recent Luci updates.
I spotted a mistake in the text on the app, can I report it?
Yes, we would love to hear from you. Please send your findings to [email protected]. We use semi-automated processes to translate the app into some languages, so for text that is fully human curated, set the app to English or Dutch.
Can I help improve the translations for the app?
Yes, definitely. We would love to hear from you at [email protected]. We are a small team, so we use semi-automated processes to offer Luci in as many languages as we can, as part of our accessibility and inclusivity efforts. For the best experience, set the app to English or Dutch.
Contact Us
Was your question not included in the FAQs? Please do contact us at [email protected]
[email protected]Writing about Luci? The press kit has facts, boilerplate and images.