Help & FAQ
Support
Has the app helped you in any way? We'd love to hear from you. If you need assistance with the app please check the most frequent questions below. If your question is not included, feel free to contact us directly. We would love to hear from you.
Most frequent questions
Is my purchase usable by members of my Apple family?
Yes! The subscriptions you purchase are available to members of your Apple family
Where is my data stored?
By default Luci is local only: everything you write stays on your own device and never leaves it, and your entries are included in your phone's own backup. If you want to use Luci on more than one device, you can turn on optional online sync. Synced data is encrypted in transit and at rest. Either way, your data is never sold, never shared, and never used to train models.
How can I delete my data?
If you want to explicitly delete data please go to Settings > Privacy and tap Delete my Data
Can I add multiple Mood Entries per day?
Yes and we recommend it! Add multiple Mood entries per day, Luci will calculate the averages. We recommend to add an entry whenever you feel a strong emotion, and one at the end of the day.
Can I export my data for my therapist?
Exporting data for therapy can be extremely useful, especially when you have long-term mental health data. You can show your therapist the app during your session, or export your data by tapping the export button on the Home tab within the Luci App (top right). Select PDF as your export format.
Where do the CBT tips come from?
They are rooted from science and come from professional sources around the world. Rewritten only to fit the contents of the app.
Do you support the Apple Watch?
Yes! We do. Apple Watch entries are synced with the app periodically. You can also view quotes and positive affirmations straight from the Watch app
What is in the next update?
We are constantly adding new features and content to improve your mental health experience. If you have a feature request please let us know via the email below or reach out via social media!