Help & FAQ
Support
Has the app helped you in any way? We'd love to hear from you. If you need assistance with the app please check the most frequent questions below. If your question is not included, feel free to contact us directly. We would love to hear from you.
Most frequent questions
Using Luci
Can I add multiple Mood Entries per day?
Yes and we recommend it! Add multiple Mood entries per day, Luci will calculate the averages. We recommend to add an entry whenever you feel a strong emotion, and one at the end of the day.
How can I rearrange my Home screen?
On the Home tab, scroll all the way to the bottom and tap the Customize button. You can then drag and drop the cards to reorder them, or tap the red and green icons to toggle cards on or off.
How can I rearrange my Stats screen?
On the Stats tab, scroll all the way to the bottom and tap the Customize button. You can then drag and drop the cards to reorder them, or tap the red and green icons to toggle cards on or off.
Do you support the Apple Watch?
Yes! We do. Once you install Luci on your iPhone, it should be installed on your Apple Watch as well. If this is not the case, please open the Watch app on your iPhone, scroll to the bottom and tap install next to the Luci icon.
Do you have an iOS widget?
Yes! Luci is available as an iOS widget. To add it, press and hold anywhere on your iOS Home Screen, tap the Edit button, then tap Add Widget. Find the Luci widget and drag it onto your Home Screen.
Can I track anything inside Luci other than moods?
Yes! We currently support: emotions, activities, people, locations, nutrition, body, and thoughts. Each category comes with common options that can be turned on or off. And as a Pro user, you can add any items you choose.
I see Mood Scales and other options inside the app. What do they mean?
Mood scales are the visual indicator of your mood, usually a smiley or a number. Mood granularity can be adjusted if you need more or less detail in your mood recordings. You can change either or both at any time without losing any of your journal entries.
What is a self-reflection topic?
A self-reflection topic is a way to track your thoughts and feelings about a particular subject. Each topic is handmade, with unique eye-opening questions and tidbits to help you grow.
What are Sparks within the app?
Sparks are a virtual currency you can earn by spending time on self-reflection. They can be used to unlock cosmetic items within the app.
Your data & privacy
Where is my data stored?
By default Luci is local only: everything you write stays on your own device and never leaves it, and your entries are included in your phone's own backup. If you want to use Luci on more than one device, you can turn on optional online sync. Synced data is encrypted in transit and at rest. Either way, your data is never sold, never shared, and never used to train models.
Can I export my data for my therapist?
Exporting data for therapy can be extremely useful, especially when you have long-term mental health data. You can show your therapist the app during your session, or export your data by tapping the export button on the Home tab within the Luci App (top right). Select PDF as your export format.
Can I import my journal from another app?
Yes, you can import your journal from Pixels and Daylio. First, export your data from within Pixels or Daylio. Then, in Luci, go to Settings > Data and tap Import from another app. Select the backup file you just exported to get started.
How can I delete my data?
If you want to explicitly delete data please go to Settings > Privacy and tap Delete my Data
How can I delete my account?
To delete your account, go to Settings (top right), scroll to the Data section, tap Account & Sync, and then tap the Delete Account button.
My data seems to be missing
No problem. Please restore a Luci backup (.luci file) or restore a backup of your iOS or Android device. We recommend making regular backups from within the Luci app. If you have activated Account & Sync (optional) and are a Pro subscriber, please contact us at [email protected].
Subscription & billing
Is my purchase usable by members of my Apple family?
Yes! The subscriptions you purchase are available to members of your Apple family
I bought a subscription on Android or iOS. Can I use it on other platforms too?
Yes! Your subscription works across platforms. Simply log in with the same account on any device and keep using your subscription. To set this up, go to Settings (top right), scroll to the Data section and tap Account & Sync. Just make sure you sign in with the same account you used on the device where you made the purchase.
I bought a subscription and I want to cancel it. How can I do that?
If you want to cancel your subscription, please turn off auto-renewal in your Apple ID subscription settings (Settings > your name > Subscriptions on your iPhone) or in your Google Play account. We are sad to see you go, and we would love to hear what we could have done to keep you on board.
My purchase seems to be missing
We are here to help. First, try to restore your purchase via the banner at the top of the settings screen. If you have Account & Sync enabled, scroll down on the settings screen and find the Restore Purchases option within your account. If neither helps, please contact us at [email protected].
I am from a school or a business. Can I make a bulk purchase?
Yes! We support bulk purchases through the Apple Business Manager app. If you would like a demo or trial of our app, please contact us at [email protected].
Guidance & updates
Is Luci an alternative to healthcare services?
No. Luci is not a replacement for professional healthcare services. It is a tool to help you understand your mood. We do offer the ability to export all or part of your journal to help you communicate with your healthcare provider.
Where do the CBT tips come from?
They are rooted from science and come from professional sources around the world. Rewritten only to fit the contents of the app.
What is the information in the mental health articles based on?
The mental health articles in the app are based on research and evidence-based practices from reputable sources such as the National Institute of Mental Health, the World Health Organization, and other trusted mental health organizations. Tap the Sources and publications button at the bottom of any article in the app to discover more.
What is in the next update?
We are constantly adding new features and content to improve your mental health experience. If you have a feature request please let us know via [email protected] or reach out via social media! See what shipped in recent Luci updates.
Contact Us
Was your question not included in the FAQs? Please do contact us at [email protected]
[email protected]Writing about Luci? The press kit has facts, boilerplate and images.